Terms & Conditions

This Terms and Conditions of Use and Service Agreement (the “Agreement” or “Terms”) is entered into by and between Solsti AI, a limited liability company organized and existing under the laws of the State of Utah, with its principal business address in Mountain Green, Utah 84050, United States of America (hereinafter “Company,” “Solsti AI,” “we,” “us,” or “our”), and any individual, corporation, partnership, limited liability company, association, organization, or other entity or person accessing, utilizing, engaging, or contracting with the Company, either through the Company’s website located at www.solsti.ai (the “Site”) or through any provision of services offered by the Company (collectively, the “Services”), who shall hereinafter be referred to as the “Client,” “you,” or “your.”

By engaging, accessing, or otherwise availing yourself of the Services, you expressly acknowledge that you have read, understood, and agreed to be bound by all provisions of this Agreement in their entirety.

1. Services and Performance Guarantee

1.1 Scope of Services. Solsti AI provides AI-powered lead generation systems, data acquisition and enrichment, outbound automation workflows, inbox management and automated reply handling, demo and appointment scheduling, onboarding workflows, retention intelligence, and related consulting and support.

1.2 Guaranteed Deliverable. Solsti AI expressly warrants and guarantees that, during the term of engagement and subject to timely payment and Client cooperation, Solsti AI will generate and deliver a minimum number of booked and scheduled sales appointments (also referred to herein as “Qualified Meetings” or “Booked Calls”), as defined in the applicable Statement of Work, Proposal, or written service agreement between the parties.

1.3 Limitation of Guarantee.

  • The guarantee is strictly limited to the scheduling and delivery of appointments with prospective decision-makers reasonably matched to Client’s target market profile.

  • Solsti AI does not guarantee that any Booked Call will result in revenue, a closed sale, or ongoing business relationship.

  • Conversion of appointments into actual sales, contracts, or financial results is the sole and exclusive responsibility of Client.

  • Solsti AI shall not be liable for Client’s internal sales processes, negotiation outcomes, pricing, product limitations, or other factors beyond Solsti AI’s control.

1.4 Proof of Delivery. Delivery of a Booked Call shall be deemed complete when an appointment is scheduled with a qualified prospect via calendar, email confirmation, or CRM integration. No-shows, reschedules, or cancellations by prospects do not invalidate Solsti AI’s performance.

2. Client Responsibilities

2.1 Cooperation. Client shall provide access to brand assets, ICP definitions, sales calendars, CRM systems, domains, inboxes, and any other materials reasonably required to enable Solsti AI to perform the Services.

2.2 Sales Conversion. Client acknowledges and agrees that while Solsti AI provides booked opportunities, Client bears sole responsibility for conducting the meetings, presenting its offerings, negotiating terms, and converting prospects into paying customers.

2.3 Compliance. Client shall comply with all applicable laws and regulations, including but not limited to CAN-SPAM, TCPA, state privacy laws, and data use restrictions, and shall indemnify Solsti AI against violations thereof.

3. Fees and Payments

3.1 Fees. Client shall pay all fees and charges set forth in the relevant invoice, order form, or Statement of Work.

3.2 Payment Terms. Unless otherwise specified, payment is due net thirty (30) days from invoice date.

3.3 No Refunds. Fees are non-refundable once Services commence, provided Solsti AI delivers Booked Calls in accordance with the agreed guarantee.

3.4 Suspension. Solsti AI may suspend Services in the event of late or nonpayment.

4. Intellectual Property

4.1 Company Property. All methodologies, workflows, scripts, playbooks, technical configurations, and proprietary know-how created or employed by Solsti AI remain the sole intellectual property of Solsti AI.

4.2 Client Property. Client retains all rights to its trademarks, brand assets, proprietary data, and pre-existing content.

4.3 License. Upon payment in full, Client receives a non-exclusive, non-transferable license to use deliverables created specifically for them.

5. Confidentiality

Both parties shall maintain the confidentiality of non-public information disclosed in connection with the Services and shall use such information solely for purposes of performing under this Agreement.

6. Third-Party Tools

Services may rely on third-party providers (e.g., Instantly, Apollo, Clay, Zapier, Google Workspace, AI APIs). Solsti AI disclaims liability for outages, changes, or failures attributable to such third-party services.

7. Disclaimers

Except for the express guarantee set forth in Section 1.2, the Services are provided “AS IS” and “AS AVAILABLE.” Solsti AI disclaims all other warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

8. Limitation of Liability

In no event shall Solsti AI be liable for indirect, incidental, special, consequential, or punitive damages, including lost revenue or profits. Solsti AI’s total liability shall not exceed the aggregate fees actually paid by Client during the three (3) months immediately preceding the claim.

9. Indemnification

Client shall indemnify and hold harmless Solsti AI, its owners, officers, employees, and affiliates from any claims, damages, or expenses arising from Client’s misuse of Services, violation of law, or reliance upon outcomes beyond the guaranteed booked appointments.

10. Governing Law and Dispute Resolution

10.1 Governing Law. This Agreement shall be governed exclusively by the laws of the State of Utah, without regard to its conflicts of law principles.

10.2 Arbitration. All disputes, controversies, or claims arising under or related to this Agreement shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules.

10.3 Venue. Arbitration shall be conducted in Salt Lake County, Utah. Either party may enforce an arbitral award in the state or federal courts located in Utah, to whose jurisdiction both parties irrevocably consent.

10.4 Equitable Relief. Notwithstanding arbitration, either party may seek injunctive relief in Utah courts to protect confidential information, intellectual property, or data security.

11. Termination

Either party may terminate this Agreement upon written notice for material breach uncured within thirty (30) days. Solsti AI may terminate immediately for nonpayment, illegal use of Services, or reputational harm caused by Client.

12. Miscellaneous

  • Entire Agreement. These Terms constitute the complete agreement between the parties.

  • Amendments. Solsti AI may update these Terms from time to time by posting on the Site. Continued use constitutes acceptance.

  • Assignment. Client may not assign rights or obligations without Solsti AI’s prior written consent.

  • Severability. Invalidity of one clause shall not affect the remainder.

  • Force Majeure. Solsti AI is not liable for delays beyond its control, including acts of God, outages, or governmental action.

13. Contact Information

Solsti AI
Mtn Green, UT 84050, USA
📧 Email: support@solsti.ai
📞 Phone: (385) 217-2317

Updated: September 9th 2025